Make sure Wi-Fi on your device is ON and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Plume App, go to Settings on the menu and verify your Wi-Fi network name. You can easily share this information with new devices that have an active internet or cellular connection.
Make sure you enter the correct Wi-Fi password if prompted.
Make sure that the gateway Pod is connected to the modem and is functioning. Check to make sure that your Pods are online. You can always verify the status of your Pods in your Plume App Settings.
Restart your mobile device.
Reset Network Settings on your mobile device.
If the device is using an Ethernet connection, power cycle the Pod that it's connected to. If this doesn't work, try another known working Ethernet cable.
Check if other devices can connect to the Wi-Fi network. If not, contact your ISP for a potential internet outage or Plume Support if your Plume network is offline.
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