How It Works
Answers to questions associated to your order.
Orders and Shipping
When will my credit card be charged?
When will my order ship?
Can I cancel my order?
How do I check my order status?
What is your return and refund policy?
Do I have to pay sales tax?
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Managing your Pre-Order
I completed my Plume pre-order but haven’t received a confirmation email.
How will I know when Plume is shipping?
Can I change my shipping address after I've placed a pre-order?
Why is my credit card being declined?
How will the charge show up on my credit card statement?