Does hardwiring Pods improve WiFi performance?
Having Ethernet cabling in your home provides a large advantage in terms of the WiFi speeds you can achieve. When Ethernet is not available throughout the home, which is the case of mos...
Can a switch be connected to a Pod without any issues?
Yes, you can connect a switch to any Pod for your client connections; however, a switch should not be directly connected to a modem when it's used for client connections.
Each Plume Pod comes with ...
How do I switch my current router and network setup to Plume?
Whether you have DSL, Cable, or Fiber internet service, most WiFi networks are setup the same way: the internet comes in through a port in the wall and connects to a modem and router. When sett...
Does Plume support Universal Plug and Play (UPnP)
With your Plume Pods operating in "Router" mode, you can enable the UPnP setting within the "Advanced Settings" screen. This feature will be a 'on' and 'off' toggle slider for a...
Does Plume support port forwarding?
If your Plume Pods are operating in "Router" mode, you can absolutely set up your own custom port forwarding rules. This can be done using both the iOS and Android apps and this setting c...
Does Plume support DCHP IP reservation?
Yes indeed! You can set a DCHP IP reservation for any device connected to your Plume network as long as your Plume Pods are operating in "Router" mode. You can find this setting in both t...
Can I connect Plume to my existing router?
You absolutely can! When connecting your first Plume Pod to a modem or router, the pod will be set to "Router" mode. You can set the rest of your Pods up in this mode without issue. You w...
How do I set up Plume?
You can set up your Plume network in a matter of minutes. Download the Plume App to your iOS or Android smartphone, and it will guide you through the following steps:
Create your Plume account
Which Plume networking mode should I use?
Plume supports both Router Only and Auto mode. We recommend that you set your Plume's networking mode to 'Auto Mode'. This will allow Plume to select the best mode for your setup.
In Router Only mo...
Where can I download the Plume App?
The Plume App is available for download on the Apple App Store and Google Play Store. For links to the stores, visit plumewifi.com/app.
How do I choose my network name and password?
As the App guides you through setup, you'll be prompted to name your network and password. Make sure that your network name has between 1 and 31 characters. Your password should be between 8 and 63...
I have a single Modem-Router combo box. How do I setup Plume?
So you have a single piece of hardware that handles both modem and router functions.
Connect a Plume Pod to the modem/router combo device and disable WiFi on your modem/router box. Allow the P...
My Modem is connected to a Router. How do I setup Plume?
You’ll still need the modem as always, but can ditch the router! From now on, your modem will connect directly to Plume.
Whichever Pod you connect to the modem will automatically become the Gat...
How do I turn my existing router's Wi-Fi off?
Instructions for turning your router’s WiFi off will vary by Internet Service Provider or router manufacturer.
Typically, you will have to follow the following steps:
From a device connected to y...
Which Pod do I connect to the modem?
All the Pods you purchased in a set are identically manufactured. You can connect whichever Pod you feel like!
This also means that each and every Ethernet port on your Pods are active. Please fee...
How do I setup Plume and keep my hardwired devices connected to the Internet?
You have two setup options:
I. Add Plume to your current setup
You can leave your current wired connection setup as is and plug in Plume to an open Ethernet port. Plume handles the WiFi from there,...
I have a FiOS (Fiber Optic Service) modem. How do I setup Plume?
Plume will work with a FiOS modem setup. You can setup Plume by connecting a pod to the secondary Ethernet ports of the FiOS Modem/Router combo box. Plume will automatically be setup in bridge ...
I have a VoIP Phone connected to my modem and router. How do I setup Plume?
VoIP phones such as Ooma are typically connected between your modem and the router.
Now that you have Plume, replace the router with a Plume Pod that is connected directly to your VoIP phone.
I have a Router that's connected to a Modem-Router Combo box. How do I setup Plume?
This is a rare situation you’re in that must mean that you were not happy with the router function in the original combo box.
To setup Plume, simply remove the external router and replace it w...
Can I switch the Pod connected to the modem or router with another Pod?
Yes, you can! Just don't forget to power cycle your modem and/or router after you connect the replacement Pod.
1. Disconnect the original gateway Pod from the modem or router.
2. Power cycle your m...
What does the Pod LED light mean?
Each Plume pod has an LED light that indicates its status:
Solid light: Occurs for a few seconds when you first plug in the Pod. If no solid light is seen, your Pod might not be receiving power fro...
How do I set my Plume to bridge mode?
1. In your Plume App home screen, please click on the sandwich menu on the upper left corner.
2. Tap on "Advanced Settings".
3. In your Advanced Settings screen, you will notice "Net...
How do I know if my pod is working?
If the Plume Pod is working, the LED light is off. The best way to verify the status of your Pods is through the Plume App.
1. Select Settings on the menu on the top-left of the home screen.
What happens when one of the Pods loses power or is unplugged?
When one of the Pods happen to lose connection or is unplugged, the system will reconfigure itself or self-heal so you don’t lose WiFi connection. Another path will be formed using another Pod to h...
How do I add new pods to my network?
Adding Pods is effortless!
In the Plume App, tap the (+) icon from the home screen
Select "New Pod"
Tap "Add New Pod" and power your Pods up!
How do I set up Plume with Airport Time Capsule?
If you want to continue using the Apple-specific features in your Time Capsule (e.g. Time Machine backups), the best approach is the following:
If your Time Capsule is connected directly to the mo...
How do I turn off WiFi on my Airport Time Capsule?
In AirPort Utility, you can disable a base station offering Wi-Fi service.
Launch Applications > Utilities > AirPort Utility.
Select your base station and click the Edit button.
How do I reset Plume to factory default settings?
You can reset Plume to factory default settings by deleting the Pods from your account through the App.
1. Go to the main menu and select 'Settings'
2. Scroll down to the list of Pods and click on...