• Sonos disconnects from my Plume network.
    There are some interoperability issues with Sonos when we switch the channels in the Plume network as part of the optimization process. The Sonos are not able to accept these Channel Switch "A...
  • Is my Pod working?
    When you first plug in your Pod, you should see a solid LED light. It will pulse when it is trying to connect to the cloud, and blinks twice at a time during a network optimization. Once your Pod i...
  • What do I need to do when Plume service becomes unavailable?
    If your App shows that all of your Pods are offline or are RED, check the following: 1. Your gateway pod is connected to the modem (or gateway router) by Ethernet cable. Make sure that the etherne...
  • I cannot find the network name on my WiFi network list.
    All network lists are ordered alphabetically. If you cannot find your network, please visit your Plume App, go to Settings on the menu and verify your WiFi network name.
  • My WiFi connection is slow.
    Here's what could be slowing you down: One or more Pods are too far away from another Pod. Check if any of the LED of the Pods is pulsing. Make sure that you have one Pod connected in every room a...
  • I lost my internet connection.
    Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume WiFi network by going to your device WiFi con...
  • I cannot connect my device to the network.
    1. Make sure Wi-Fi on your device is ON and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Plume App, go to Settings on the me...