• How can I reserve a static IP through the Plume app?
    What is a static IP? While most cases do not require it, it is possible to reserve a static IP address in the Plume app. By default, devices use dynamic IP addresses assigned by the network upon co...
  • Where can I locate a device's MAC and IP addresses?
    The Plume App’s landing screen displays a count of “Connected Devices” at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.   Proceed by tap...
  • Where can I view the last time a device connected to my network?
    The Plume App’s landing screen displays a count of “Connected Devices” at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and ina...
  • Can I continue to manage my network when I’m away from home?
    Yes!  Plume puts your router in the cloud.  Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.
  • How do I view my network speeds?
    Want to verify that you’re receiving your internet plan’s advertised speeds? Plume runs a speed test twice a day in order to provide you with an up to date number. You can also choose to run a spee...
  • Can I rename my connected devices?
    Help differentiate your devices from the crowd or just have fun using characters and emojis to create unique device names. You can name any device currently connected to your network or one that ha...
  • Where can I find my Pod serial number?
    Finding your Pod serial number can be accomplished by looking at the back of the Pod (plug side).  
  • What is on the main menu?
    The main menu is where you are able to access your Pod settings, Advanced Network Settings, Support information, and App information. In the Settings tab, you have the ability to do the following: ...
  • Where can I see the list of devices connected to my network?
    You can select the "Connected Devices" link found at the bottom of the App home screen. You will be provided with a view of all the devices that are connected wirelessly to your network, ...
  • How do I change my WiFi network name or password?
    To change your network name or password, please take a trip to our App. Click on the main menu on the upper left corner of the App home screen. Tap on Settings. Click on your network name and/or p...
  • Where can I view my Plume network status?
    You can always view the status of your Pods by selecting "Settings" on the main menu. You will be able to scroll through all the Pods associated to your account with its current status. A...
  • How do I delete a Pod?
    Deleting a pod from your account will completely disassociate this Pod from your account. You will be able to add the Pod back to your account or add it to another Plume account after deleting the ...
  • How do I rename my Pod?
    Each Pod is provided with a default name when you set it up the first time. Renaming a Pod allows you to select your own Pod names, making it easier for you to identify the Pods and their location....
  • How do I add a Pod to my network?
    1: Tap the "+" button on the top right of your App home screen 2: Tap "Add New Pod" 3: Tap Setup New Pod 4: Follow the on screen instructions
  • How do I connect a device to my Plume network?
    Open the '+' menu on the top-right corner of the App home screen Tap the 'Add Your Device' tab Note your WiFi name and tap on Password to Copy or Reveal password In your device settings, under Wi-...
  • Should I enable Plume App notifications?
    If you would like to receive alerts and important notifications from Plume, we recommend that you enable App notifications.
  • How do I change my Plume account email or password?
    You can always reset your password by entering your Plume username and selecting "Forgot your password?" link on the Sign In screen in the App. You will not be able to change your Plume u...
  • How do I share my network?
    To obtain or share your WiFi Password:  In the Plume App, tap the (+) icon from the home screen Tap on "Add Device" Select the option to e-mail or SMS your WiFi name and password