• Factory Reset
    If for some reason you need to start your Plume setup from the beginning, you can always delete the Pods from your account. Once removed from your account, the Pods can be added back to your exist...
  • Pod Health
    On the Pod Detail screen above the app reports the current Pod Health. Pod Health describes the connection quality of the link between the Pod and the link to the upstream connection to the Gateway...
  • Create a new password for a Guest
    iOS While in the "Guest" settings page, click on "New Guest Password".  Enter a name* and a new password and click "Done" Click on the drop-down arrow next to "A...
  • Create a new password for Internet Only
      iOS Click on the "≡" icon on the App home screen. In the "WiFi" tab, click on the "Internet Only" button. While in the "Internet Only" settings page, clic...
  • Create a new Wi-Fi Password for Home
      iOS Click on the "≡" icon on the App home screen. In the "WiFi" tab you will see "Plume HomePass™" under your network name While in the "Home" settings pa...
  • What is on the main menu?
    The main menu "≡" The main menu "≡" is where you are able to access your WiFi, Pod settings, Advanced Network Settings, Support information, and App information. In the "W...
  • How do I disable or change a Wi-Fi password in Plume HomePass™?
    Using the App you can easily edit, delete or temporarily disable a password. You can also edit the  access level of any user with guest access.   If you want to suspend or control access on a devic...
  • How do I set up Plume HomePass™?
    About HomePass™ Plume HomePass™ allows you to setup guest access for your network without needing a separate guest SSID. Better yet, each user will have their own password and you can setup varyin...
  • How can I reserve a static IP through the Plume app?
    What is a static IP? While most cases do not require it, it is possible to reserve a static IP address in the Plume app. By default, devices use dynamic IP addresses assigned by the network upon co...
  • Where can I locate a device's MAC and IP addresses?
    The Plume App’s landing screen displays a count of “Connected Devices” at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.   Proceed by tap...
  • Where can I view the last time a device connected to my network?
    The Plume App’s landing screen displays a count of “Connected Devices” at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and ina...
  • Can I continue to manage my network when I’m away from home?
    Yes!  Plume puts your router in the cloud.  Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.
  • How do I view my network speeds?
    Want to verify that you’re receiving your internet plan’s advertised speeds? Plume runs a speed test every 3 hours as long as your network is idle, in order to provide you with an up to date number...
  • Can I rename my connected devices?
    Help differentiate your devices from the crowd or just have fun using characters and emojis to create unique device names. You can name any device currently connected to your network or one that ha...
  • Where can I find my Pod serial number?
    Your Pod serial number can be found by looking at the back of the Pod (plug side). Using the Android App, you can also find the information using the "View Hardware Info" in that Pod's me...
  • Where can I see the list of devices connected to my network?
    You can select the "Connected Devices" link found at the bottom of the App home screen. You will be provided with a view of all the devices that are connected wirelessly to your network, ...
  • Where can I view my Plume network status?
    You can always view the status of your Pods by selecting "Settings" on the main menu. You will be able to scroll through all the Pods associated to your account with its current status. A...
  • How do I delete a Pod?
    Deleting a Pod from your account will completely disassociate this Pod from your account. You will be able to add the Pod back to your account or add it to another Plume account after deleting the ...
  • How do I rename my Pod?
    Each Pod is provided with a default name when you set it up the first time. Renaming a Pod allows you to select your own Pod names, making it easier for you to identify the Pods and their location....
  • How do I add a Pod to my network?
    Adding additional Pods is effortless! iOS From the home screen, tap the "+" button on the top right of your Plume App home screen While the App shows that it is "Looking for Pods......
  • Should I enable Plume App notifications?
    If you would like to receive alerts and important notifications from Plume, we recommend that you enable App notifications.   Where can I view my Plume network status?
  • How do I change my Plume account email or password?
    Password reset You can always reset your password by entering your Plume username and selecting "Forgot your password?" link on the Sign In screen in the App. Change user name You will no...