• What shipping options are available?
    Shipping is available for all 50 states, including PO Boxes, APOs and FPOs. We do not currently ship to US territories. We are unable to ship to freight forwarders due to export regulations.  The s...
  • Where is Plume available for purchase?
    You can buy Plume Pods from our webstore. We currently only ship to valid continental US and APO/FPO addresses. We are unable to ship to freight forwarders due to export regulations.  We've receive...
  • When will my credit card be charged?
    When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.    When will my order ship?...
  • When will my order ship?
    Orders before 3 PM EST will ship on the same business day. Orders placed after 3 PM EST, will ship on the next available business day.  You will be notified by email when your items leave our wareh...
  • Can I cancel my order?
    You can only cancel or return items that were ordered on plumewifi.com/store. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed on plumewif...
  • How do I check my order status?
    Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order. When your o...
  • What is your return and refund policy?
    Orders placed at plumewifi.com/store include a 60-day money back guarantee.  You can contact Plume Support at support@plumewifi.com to initiate your return and refund. If your return request is app...
  • Do I have to pay sales tax?
    Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have ...
  • Does my billing address have to match the address on file with my credit card?
    Yes, your billing address must match the address that appears on your credit card statement. We will be unable to process your payment if the addresses do not match. When will my credit card be cha...
  • What payment methods can I use?
    You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Apple Pay Unfortunately we do not accept PayPal or other credit card providers.  Your o...