• When will my credit card be charged?
    When you place an order with Plume, a hold on funds called a pre-authorization will be placed on your account for the full amount of your order . Your credit card is charged when we ship your order.
  • Can anyone from any country order?
    We currently accept orders from customers in the United States.  Please note that we no longer accept orders that ship to US freight forwarding addresses. We hope to be available soon in other coun...
  • When will my order ship?
    Shipping of your Pods will be within 1 to 5 business days from order date.  You will be notified by email when your items leave our warehouse. In addition, you can check the status of your order th...
  • Can I cancel my order?
    You can only cancel or return items that were ordered on plumewifi.com/store. If your order was placed on plumewifi.com and has not yet shipped, please contact us at support@plumewifi.com to proces...
  • How do I check my order status?
    Once an order is placed, you will receive a confirmation e-mail that includes your order details. The e-mail will also include a link which you can use to track the status of your order. If you hav...
  • What is your return and refund policy?
    Orders placed at plumewifi.com/store include a 60-day money back guarantee. Return the Plume Pods purchased, in its original packaging, within 60 days of the order delivery date. We will give you a...
  • Do I have to pay sales tax?
    Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have ...
  • Does my billing address have to match the address on file with my credit card?
    Yes, your billing address must match the address that appears on your credit card statement. We will be unable to process your payment if the addresses do not match.
  • What payment methods can I use?
    Your order is charged to your credit card when your order is shipped.  You can use the following credit card providers: VISA/ VISA Debit MasterCard / MasterCard Debit American Express Unfortunate...