Initial Setup Issues - Firewalls
During initial setup, communication issues between the Pods and the Plume cloud may arise. Typically, this will present itself while trying to setup the first Pod. If you are getting a "Still ...
How do I connect my printer without WPS?
Plume does not support WPS due to security concerns. WPS is vulnerable to unauthorized access through brute force attacks. Instead, Plume supports WPA2-PSK (AES) for a more secure network...
How do I set up smart firewalls like CUJO to Plume?
Plume can be used with a CUJO Smart Firewall. To set up Plume and CUJO together you will need to set up both in Auto (Bridge) mode. This does require the use of a router or modem-router combo dev...
How to fix poor Pod connection issues
Think of Pods in a similar way that you think of light bulbs, and place Pods everywhere you want Wi-Fi. For most homes we recommend 1 per room.
If a Pod displays “Poor Connection” and you are noti...
Why am I seeing duplicate Plume Wi-Fi network names on my WiFi list when trying to connect a device?
Our Pods are each broadcasting a copy of the Wi-Fi network name (SSID), and most Wi-Fi devices like your phone and computer are smart enough to understand that this is the same SSID and only show i...
My device is not connecting to Plume, what do I do?
"Have you tried turning it off and on again?"
This common turn of phrase for troubleshooting electronics may sound cliché, but there is a reason it is so popular. Occasional...
I did not receive the verification email from Plume.
If you did not receive a verification email from Plume, access your Plume App and verify that you entered the correct email address. If it is correct, click on the "Resend Verification Email&q...
I cannot create my Plume account since my email already exists.
If you've forgotten your password, we recommend that you reset your password by visiting to the App Sign In page. You can enter your email and click on "Forgot your password?" link to res...
Will the Plume App work on my device?
You'll need the Plume App to set up your Wi-Fi network. It has been design to work and tested with iPhone 5 and above running iOS 9 and higher and with Android smartphones running Android 4.4 and h...
I cannot download the Plume App.
Where to get the App
The Plume App is currently available in US Google Play and Apple App stores, until we make Plume available in other countries.
If you already have Plume WiFi and have moved out...
My App is stuck on "Still looking for internet connection to Plume Pod" screen. How do I get past this?
If the "Still looking for Internet connection to Plume Pod..." screen pops up, it means that the Plume App is not detecting an Internet signal on your gateway Pod.
Here are the most comm...
Why am I seeing the "Looking for Internet..." notification during setup?
The Plume App instantaneously detects your internet connectivity status during the setup. If you are getting an alert that says "Looking for Internet...", it means that the device you're ...
Why are some connected devices not visible on the App?
Some of the widely adopted IoT devices communicate to each other with Bluetooth or another protocol, instead of Wi-Fi, to maintain connectivity. In some cases they will even create their own separa...
I cannot verify my email address.
You may not be able to complete the verification process due to the following reasons:
1. You did not receive the verification email from Plume.
If you did not receive a verification email from ...
I cannot login to my account. App says that my account does not exist.
The App is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time.
Why are some Pods offline in my network?
If only those Pods could talk! There may be a few reasons why your Pod would appear disconnected or offline.
The Pod is unplugged or is not receiving any power.
Check if the outlet has power by p...
What should I do if my pod is part of another household?
A pod must be deleted before being moved from one network to another. Please ask the original owner to delete the pod, so that you can add it to your network.
If you do not know the original owner...
App is stuck during setup.
If you get stuck during the setup process, follow these steps:
Close the Plume App. Make sure that you close rather than merely exit the App.
For Android device users, tap the Recent Apps button ...