How to fix poor Pod connection issues
Think of Pods in a similar way that you think of light bulbs, and place Pods everywhere you want WiFi. For most homes we recommend 1 per room.
1. Move Pods closer to each other
Remember that Pods ...
How do I make my wired network and Plume wireless network happily talk to one another?
If you decided to keep your existing router to manage your wired device connections and setup Plume to manage your WiFi connections, setting Plume network mode to 'Auto Mode' will enable both netwo...
Why am I seeing duplicate Plume WiFi network names on my WiFi list when trying to connect a device?
Our Pods are each broadcasting a copy of the WiFi network name (SSID), and most WiFi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it ...
My device is not connecting to Plume, what do I do?
"Have you tried turning it off and on again?"
This common turn of phrase for troubleshooting electronics may sound cliché, but there is a reason it is so popular. Occasionally when switch...
I did not receive the verification email from Plume.
If you did not receive a verification email from Plume, access your Plume App and verify that you entered the correct email address. If the email address is correct, you can click on the "Rese...
I cannot create my Plume account since my email already exists.
If you've forgotten your password, we recommend that you reset your password by visiting to the App Sign In page. You can enter your email and click on "Forgot your password?" link to res...
Will the Plume App work on my device?
You'll need the Plume App to set up your WiFi network. It's compatible with iPhone 5 and above running iOS 9 and higher or with the most popular Android smartphones running Android 4.4 and higher.
I cannot download the Plume App.
Plume App is compatible with iOS smartphone devices (iOS 9 or higher) and Android smartphone devices (4.4 or higher). If your device is not compatible with the Plume App, the App will not be availa...
My App is stuck on "Still looking for internet connection to Plume Pod" screen. How do I get past this?
If the "Still looking for the pod..." screen pops up, it means that the device you're using to setup Plume is not able to detect a plugged in Pod.
Here are the most common reasons for th...
Why am I seeing the "Looking for Internet..." notification during setup?
The Plume App instantaneously detects your internet connectivity status during the setup. If you are getting an alert that says "Looking for Internet", it means that the device you're usi...
Why are some connected devices not visible on the App?
Some of the widely adopted IoT devices communicate with Bluetooth, instead of WiFi, to maintain connectivity. Any Bluetooth enabled IoT device will not be displayed on the Plume App.
All devices th...
I cannot verify my email address.
You may not be able to complete the verification process due to the following reasons:
1. You did not receive the verification email from Plume.
Please check your other folders for the Plume verif...
I cannot login to my account. App says that my account does not exist.
The App is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ...
Why are some Pods offline in my network?
If only those Pods could talk! There may be a couple reasons why your Pod would appear disconnected or offline.
The Pod is unplugged or is not receiving any power.
Check if the outlet has power b...
The App tells me my pod belongs to another account.
A pod must be deleted before being moved from one network to another. You'll be alerted if your pod is tied to another account. Please ask the original owner to delete the pod, so that you can add ...
App is stuck during setup.
If you get stuck during the setup process, follow these steps:
1. Close the Plume App. Make sure that you close rather than merely exit the App.
For Android device users, tap the Recent Apps butt...